I am a user of a Macbook Pro and I have been for quite some time. I am not a "fanboy" as they are called but I do appreciate Apple products and their quality, albeit there are some things that annoy the hell out of me (read: no MMS on iPhone).
I recently had an experience with Apple that did not go at all as I had expected and I figured with all the negative comments floating around the internet about Apple a good comment might be helpful.
My issue started with a slow Macbook Pro (older generation, Core Duo), a failed Apple Hardware Test and what the Apple guys said was a bad logic board. I paid $330 and they replaced the logic board but then my laptop wouldn't go to sleep when I closed the lid. They replaced the top lid and that fixed that. Even after I got it back the AHT would fail but the Apple Genius guys said AHT isn't always reliable.
But the real problem was that ever since I got it back every time I did something CPU intensive the system would just shutdown. I took it in to the Apple store and I was told it was a bad battery (something in the console logs about a shutdown cause 0) so I tried a new battery but that didn't work. I took it back and they claimed to run some CPU intensive programs over night but they never saw it crash.
It kept crashing for me so I took it back to the Apple store and started Chess up with Computer-vs-Computer and the loser option. It crashed the system and the Genius guy saw. I tried to do a secure erase and it also crashed the system. Every time it crashed, the iStat widget showed the CPU temp to be 120 degrees Celsius. They sent it out to replace the logic board again but when I got it back that still didn't fix the problem.
Keep in mind, I had been back to the Apple store over 7 times and they taken it from me for investigation at least 4 times. I took it in one more time and the guy said they were going to replace the fan sensor and that should fix the problem.
Well after I dropped it off to replace the fan sensor I got a call a few days later and they told me that since the laptop had been in and out of the Apple store many times over the course of a month they are just going to give me a new one.
So here I am typing this up on a new MacBook Pro Core 2 Duo 2.4 Ghz with 2 GB ram (my one only had 1 GB) and a 200 GB hard drive (my old one only had 100 GB).
Through the entire process, especially after the 3rd time of going back to Apple I was annoyed but I never got upset. After all, you catch more bears with honey. But I still never expected them to give me a new laptop. I figured at best they would give me back my $330 and say they can't help me.
I have worked retail for a while and I have a lot of experience with computer repair services and I have never had service like that. My last experience with another large computer company (whose name I shall not say to avoid getting sued or something), albeit a positive one, was no where nearly as awesome as this.
I was never really an Apple "Fanboy" before but after these series of events I sure understand why so many people are happy with them. Now all I have to do is wait for the new Mac Minis to come out so I can buy one and see if my Dad wants this Macbook Pro, but knowing him he will try to find out how much I can get for selling it (probably $1,800, it is $2,000 new).
I recently had an experience with Apple that did not go at all as I had expected and I figured with all the negative comments floating around the internet about Apple a good comment might be helpful.
My issue started with a slow Macbook Pro (older generation, Core Duo), a failed Apple Hardware Test and what the Apple guys said was a bad logic board. I paid $330 and they replaced the logic board but then my laptop wouldn't go to sleep when I closed the lid. They replaced the top lid and that fixed that. Even after I got it back the AHT would fail but the Apple Genius guys said AHT isn't always reliable.
But the real problem was that ever since I got it back every time I did something CPU intensive the system would just shutdown. I took it in to the Apple store and I was told it was a bad battery (something in the console logs about a shutdown cause 0) so I tried a new battery but that didn't work. I took it back and they claimed to run some CPU intensive programs over night but they never saw it crash.
It kept crashing for me so I took it back to the Apple store and started Chess up with Computer-vs-Computer and the loser option. It crashed the system and the Genius guy saw. I tried to do a secure erase and it also crashed the system. Every time it crashed, the iStat widget showed the CPU temp to be 120 degrees Celsius. They sent it out to replace the logic board again but when I got it back that still didn't fix the problem.
Keep in mind, I had been back to the Apple store over 7 times and they taken it from me for investigation at least 4 times. I took it in one more time and the guy said they were going to replace the fan sensor and that should fix the problem.
Well after I dropped it off to replace the fan sensor I got a call a few days later and they told me that since the laptop had been in and out of the Apple store many times over the course of a month they are just going to give me a new one.
So here I am typing this up on a new MacBook Pro Core 2 Duo 2.4 Ghz with 2 GB ram (my one only had 1 GB) and a 200 GB hard drive (my old one only had 100 GB).
Through the entire process, especially after the 3rd time of going back to Apple I was annoyed but I never got upset. After all, you catch more bears with honey. But I still never expected them to give me a new laptop. I figured at best they would give me back my $330 and say they can't help me.
I have worked retail for a while and I have a lot of experience with computer repair services and I have never had service like that. My last experience with another large computer company (whose name I shall not say to avoid getting sued or something), albeit a positive one, was no where nearly as awesome as this.
I was never really an Apple "Fanboy" before but after these series of events I sure understand why so many people are happy with them. Now all I have to do is wait for the new Mac Minis to come out so I can buy one and see if my Dad wants this Macbook Pro, but knowing him he will try to find out how much I can get for selling it (probably $1,800, it is $2,000 new).
1 comment:
How much do you trust them? They closed at under $100 a share today, I'm going to try to move as much of my 401k to it as I can, cause hell, it's my 401k.
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